Ledger Live FAQ

Yes, the official Ledger Live app is completely free. Both the Ledger Live desktop and Ledger Live mobile app can be downloaded and used without any subscription or purchase fee. The software is designed to be the interface for your Ledger hardware wallet, which is a one-time purchase.

While the app itself is free, please be aware that standard network fees (gas fees) apply when you make transactions on any blockchain. Also, services integrated within Ledger Live, such as buying, selling, or swapping crypto, are provided by third-party partners and may have their own service fees.

No, the core security model of the Ledger ecosystem relies on the hardware wallet. You must have a Ledger Nano S Plus, Nano X, or other compatible device to set up and use Ledger Live for managing assets. The app acts as a secure window to your crypto, but the keys that control your assets are stored on the physical device.

Without connecting to a hardware wallet, you will not be able to create accounts, confirm transactions, or access the "My Ledger" section to manage your device. This is a fundamental security feature, not a limitation.

This is extremely important for your security. Always download Ledger Live directly from the official Ledger website: ledger.com. Do not trust links from search engines, social media, or emails without first verifying the domain name is correct. Scammers often create fake websites with similar-looking URLs.

When you install the official Ledger Live app, it will also perform a genuineness check on your connected Ledger device to ensure it has not been tampered with. This is a key step in the setup process that fraudulent apps will not perform correctly.

The Ledger Live wallet software is available for a wide range of platforms. The Ledger Live desktop app is compatible with Windows 10+, macOS 10.15+, and Ubuntu 20.04+. The Ledger Live mobile app is available for smartphones running iOS 14+ or Android 9+.

Your crypto assets are safe. Because your private keys are stored on your physical Ledger device (and backed up by your 24-word recovery phrase), losing the device running Ledger Live poses no risk to your funds. You can simply download Ledger Live on a new computer or phone, connect your hardware wallet, and all your accounts will be restored exactly as they were. Ledger Live does not store any critical information; it simply reflects the data secured by your hardware wallet.

Keystone Vault is an independent organization dedicated to promoting education and best practices in the digital asset space. We are strong advocates for self-custody and believe the Ledger ecosystem provides one of the most secure and user-friendly solutions for secure crypto management. This site serves as an informational resource and guide, encouraging users to adopt best-in-class security by using official tools like the Ledger Live app. We are not officially affiliated with Ledger SAS, but we are passionate users and supporters of their technology.